Order Policy from Ali Al-Saqabi Jewelry Store
When you place a purchase order from Ali Al-Saqabi Jewelry, the order will be reviewed within one to 24 hours. After approval, the order status will be updated as follows:
- In progress : means that the store has accepted your order and has started preparing it.
- Fulfilled : This means that the order has been prepared, packaged, and is ready for delivery to the shipping company.
- Delivered : This means that the order has been delivered to the shipping company.
- Delivered : means that the customer has received the order.
1 - Policy for rejecting and canceling requests
- Requests will be rejected if there is suspicion of fraudulent electronic payment or a fake transfer. In the event of fraud, the request will be canceled and the amount will be immediately refunded to the card. If a fake bank transfer receipt is submitted, the request will be canceled, the customer will be placed on a blacklist, and the relevant authorities will be notified if the incident occurs again.
2- The store has the right to cancel orders:
Ali Al Saqabi Jewelry Store reserves the right to refuse or cancel any order if any of the following is found:
- The product is not available in stock.
- There is an error in the product description, weight or price.
- There are price updates that have not yet been reflected on the website.
In such cases, the order will be cancelled and the full amount paid will be refunded to the customer using the same or more suitable payment method within an appropriate period of time.
3- Status of cancelled orders:
- Cancelled : The store rejected the order for one of the reasons mentioned.
- Refund : For returned orders according to the exchange and return policy.
4- Invoices
- Paper invoice : Attached to the order, containing order details and prices.
- Electronic invoice : sent to the registered email.
- Registered Invoices : Customers can view and download their invoices in PDF format when they log in to their store account.
5- Replacement Policy
- Before shipping : The customer can replace the order or obtain an electronic voucher of the same value, provided that the order status is (in progress) or (completed) and the product does not require a special design.
- After shipping or receiving : Employees must be notified within 7 days of receiving the order. The customer bears the return shipping fee (70 Saudi riyals), and the product must be in its original condition and undamaged.
6- Return Policy :
The customer has the right to return the order and receive a refund, provided that:
- The product must not be made of alloy or silver (unless it is contrary to the order).
- The product must not be specially designed.
- Send notification within 3 days of receiving the order.
- The product must be in its original condition.
- The customer bears the shipping fees (70 Saudi Riyals) unless the product does not match the order.
- 2% will be deducted from the amount in the event of an electronic payment (Mada, Visa, Apple Pay, MasterCard, and credit cards) unless the product is in violation of the order.
- Refund will be made within 7 days after receiving and inspecting the product.
7-Payment methods
- For orders less than 10,000 SAR: Payments are accepted via (bank transfer, Visa, Mastercard, Mada, Apple Pay, STC Pay).
- For orders over 10,000 SAR: Payments are accepted via bank transfer only, to the institution's account at Al Rajhi Bank.